Shipping and Insurance Policy

Version: 13 July 2026. This policy is a v1 draft and supplements the General Terms and Conditions (art. 14 and 15); have it reviewed by a legal professional before final publication.

1. Shipping to VDH Grading

Shipping from the customer to VDH Grading is at the customer’s risk. Ship your cards securely and with tracking, in card savers and soft sleeves, in a sturdy box with sufficient cushioning material. A “delivered” status does not automatically constitute proof that the complete, undamaged contents have been received.

2. Shipping to PSA

VDH Grading bundles submissions and ships them insured to PSA using the chosen or agreed method. Turnaround times are indicative and depend in part on PSA.

3. Return shipping to the customer

Graded cards are returned insured via track & trace or can be collected by appointment. An incorrectly provided return address or failure to collect may incur additional costs.

4. Insurance and declared value

• Insurance applies only if expressly chosen, confirmed and paid for.
• The insured value is never higher than the declared value provided or the amount paid out by the insurer/carrier.
• The customer is responsible for a correct declared value; a value that is too low limits the cover.
• For cards above €500 per card: determine in advance whether additional insurance is required. Above €1,000 per card: contact us in writing in advance.

5. Reporting damage or loss

Report complaints about a return shipment within 48 hours of receipt, with photos of the outer packaging, inner packaging, shipping label, damage and contents. Late reporting may affect the handling of the claim.

6. Optional Shipping Kit

Want a worry-free way to submit? Add our Shipping Kit: soft sleeves, card savers, protective material and a prepaid track & trace return label.